How do Public Access Venues Meet Information Needs in Underserved Communities?

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Author(s): Elizabeth Gould (University of Washington, USA), Ricardo Gomez (University of Washington, USA)and Kemly Camacho (Cooperativa Sulá Batsú, Costa Rica)
Copyright: 2012
Pages: 9
Source title: Libraries, Telecentres, Cybercafes and Public Access to ICT: International Comparisons
Source Author(s)/Editor(s): Ricardo Gomez (University of Washington, USA)
DOI: 10.4018/978-1-60960-771-5.ch008

Keywords: Human Aspects of Technology / Information Science Reference / Social Sciences & Humanities

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Abstract

User information needs vary by geographic location as well as by economic and social standing, among other factors. These factors drive the format, content, currency, and language in which information is produced and presented. Information needs of users of ICT in public access venues are satisfied in a variety of manners. The question arises as to how public access venues determine information needs in a community, and how best to satisfy those needs. There is no lack of information. What needs to be established is where do people presently get information, and if ICT can help to service their needs in a better way. In this chapter, we consider what types of information users need, and what they seek when they go to public access venues to use ICT.

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How do Public Access Venues Meet Information Needs in Underserved Communities?

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