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A Protocol for Evaluating Mobile Applications
Abstract
The number of applications available for mobile phones is growing at a rate that makes it difficult for new application developers to establish the current state-of-the-art before embarking on new product development. This chapter is targeted towards such developers (who may not be familiar with traditional techniques for evaluating interaction design) and outlines a protocol for capturing a snapshot of the present state of the applications in existence for a given field in terms of both usability and functionality. The proposed methodology is versatile in the sense that it can be implemented for any domain across all mobile platforms, which is illustrated here by its application to two dissimilar domains on three platforms. The chapter concludes with a critical evaluation of the process that was undertaken and suggests a number of avenues for future research including further development of the keystroke level model for the current generation of smart phones.
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