Process Mining for Social and Economic Needs: An Introduction

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Author(s): Sibanjan Das (Indian Institute of Management, Ranchi, India)and Pradip Kumar Bala (Indian Institute of Management, Ranchi, India)
Copyright: 2023
Pages: 15
Source title: Handbook of Research on Digitalization Solutions for Social and Economic Needs
Source Author(s)/Editor(s): Richard Pettinger (University College London, UK), Brij B. Gupta (Asia University, Taichung, Taiwan), Alexandru Roja (West University of Timisoara, Romania)and Diana Cozmiuc (West University of Timisoara, Romania)
DOI: 10.4018/978-1-6684-4102-2.ch006

Keywords: Engineering Science Reference / Human Aspects of Technology / Human-Computer Interaction / Social Sciences & Humanities

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Abstract

Process mining is a paradigm shift from traditional process understanding methodologies like interviews and surveys to a data-driven understanding of the actual digital processes. It analyzes business processes by applying algorithms to the event data generated by digital systems. The chapter provides insight into various uses of process mining in different social and economic processes, with examples from past works demonstrating how practical process mining is in detecting and mitigating bottlenecks in these sectors. Then the chapter further delves into the details of process mining algorithms, key features, and metrics that can help practitioners and researchers evaluate process mining for their work. It also highlights some data quality issues in the event log that can inhibit obtaining fair results from process models. Additionally, some current limitations and concerns are described for creating awareness and building over the body of knowledge in the process and sequential mining techniques.

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Process Mining for Social and Economic Needs: An Introduction

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