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Presidential Onboarding During a Time of Crisis: Lessons That Transcend the Moment Navigating Leadership in a Post-Pandemic World
Abstract
This chapter explores the unique challenges and strategies of presidential onboarding during a time of crisis, drawing from the author's experience as President of Queensborough Community College, City University of New York, beginning in August 2020. Despite the pandemic-imposed restrictions, various approaches were used to connect with the campus community, build trust, and learn the institution's culture—all virtually. These strategies, while initially crafted for remote engagement, have proven invaluable for ongoing crisis management. The chapter will delve into specific methods employed to foster meaningful relationships, create a culture of care, and develop a strategic plan that reflects the institution's needs and values, offering insights that transcend the immediate moment and are applicable to any leadership transition.
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