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Pervasive Applications in the Aged Care Service
Abstract
This chapter presents a case study about the adoption of a wireless handheld care management system at an aged care facility in Victoria, Australia. The research evaluated the motivation for adoption and usefulness of the system in collecting patient data. It employed a qualitative technique to gather insights from two perspectives: operations staff as end users and management as strategic decision makers. These findings indicate conflicting views in terms of the usefulness of the pervasive application by the operations staff and the significance of this IT investment by senior management. Based on the understanding that IT investment often cannot be measured solely in monetary terms, the authors propose the use of the Balanced Scorecard approach to systematically evaluate the performance of the pervasive application in aged care facilities as such.
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