Personnel Performance Management in IT eSourcing Environments

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Author(s): Adrián Hernández-López (Universidad Carlos III de Madrid, Spain), Ricardo Colomo-Palacios (Østfold University College, Norway), Ángel García-Crespo (Universidad Carlos III de Madrid, Spain), Fernando Paniagua Martín (Universidad Carlos III de Madrid, Spain)and Pedro Soto Acosta (University of Murcia, Spain)
Copyright: 2011
Pages: 18
Source title: Global Business: Concepts, Methodologies, Tools and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-60960-587-2.ch603

Keywords: Business & Management / Business Science Reference / Global Business

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Abstract

Performance management is one of the vital areas within any organization since it permits the supervision, measurement and control of the activities of employees. In outsourcing environments, this kind of activities are even more crucial, since the distance between supplier and client increases the difficulties in carrying out the process. This circumstance requires an improved and more specific level of the management of performance of the new organizational activities brought about by the client-supplier paradigm. This paper proposes a model of improvement of performance management of the activities of clients and suppliers, governed by the eSCM (eSourcing Capability Model) through the use of the management of performance of human capital defined in the People-CMM (People Capability Maturity Model). The overall objective of the work is to develop the new model that manages, in the most efficient way possible, one of the most important assets of the organizations: human capital.

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Personnel Performance Management in IT eSourcing Environments

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