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Perhaps a Little Handholding is Appropriate: Targeted Case Management for University Students
Abstract
Universities are experiencing challenges with students completing their degrees due to an increase in mental health issues. Effects of social media, the aftermath of the COVID-19 pandemic, a lack of community, and ineffective self-help and coping skills appear to be positively associated factors. The consequences of unaddressed mental health issues on academic efficacy are well established in research. In an effort to assist struggling students, universities have invested in multiple on-campus student success programs; however, the students in greatest need of these services are often the least likely to take advantage of them. Personalized targeted case management (TCM) is an active approach that physically connects students with services. Social work students are uniquely prepared for these positions due to the discipline's theoretical underpinnings, skills-based approach, and accreditation standards for practicum-based education. Specifics of the TCM job description, lessons learned from a pilot semester, and suggestions moving forward will be discussed.
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