Participation With Social Media: The Case of Turkish Metropolitan Municipalities in Facebook

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Author(s): Cenay Babaoglu (Nigde Omer Halisdemir University, Turkey)and Elvettin Akman (Suleyman Demirel University, Turkey)
Copyright: 2018
Pages: 26
Source title: Optimizing E-Participation Initiatives Through Social Media
Source Author(s)/Editor(s): Laura Alcaide-Muñoz (University of Granada, Spain)and Francisco José Alcaraz-Quiles (University of Granada, Spain)
DOI: 10.4018/978-1-5225-5326-7.ch004

Keywords: Digital Communications / Information Science Reference / Media & Communications

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Abstract

By improving ICT within the scope of administration, new terms like e-government, m-government, e-governance, e-participation appeared in the field of public administration. The concept of e-government affects municipalities—closest service units to the citizens—and with this effect developed the term e-municipality. Municipalities in Turkey began to use the new technologies for the delivery of services, and terms like e-participation and e-governance are widening rapidly. This chapter investigates whether Facebook pages are an effective tool for local participation. The social media-citizen relationship that is claimed to be more effective, especially at the local level, has been evaluated through the Facebook pages of the municipalities. This chapter focuses on the role of social media in participatory administration.

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Participation With Social Media: The Case of Turkish Metropolitan Municipalities in Facebook

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