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Our Future: With the Good, the Bad, or the Ugly eServices? Case Finland
Abstract
We live in an ever-changing world. Despite that many new and excellent reforms are achieved, this period of time is also very confusing when many things that were regarded as concrete are becoming virtual. In spite of all this incompleteness, our common goal should be a good information society and the purpose of this chapter is to find out some factors that reveal the steps toward it. The question we ask is how to find a balance between a good life and eServices from the human point of view. The key findings pointed to issues in the needs of structural changes in the society. Another challenge that can be observed and which will be in the most essential role in the future, is the ownership and control over My Data. Agreements are a common practice in the business and when the subject is eServices in the future, we cannot avoid discussion of the end-user agreements, too.
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