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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Organizational Memory Challenges Faced by Non-Profit Organizations

Organizational Memory Challenges Faced by Non-Profit Organizations
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Author(s): Kimiz Dalkir (McGill University, Canada)
Copyright: 2009
Pages: 19
Source title: Building Organizational Memories: Will You Know What You Knew?
Source Author(s)/Editor(s): John P. Girard (Minot State University, USA)
DOI: 10.4018/978-1-59904-540-5.ch012


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Research on how organizational memories can be created, preserved and made available for future reuse in NPOs is presented. An initial review of the existing literature on organizational memory research is summarized. Particular emphasis is placed on the technologies used to support organizational memories and cultural considerations, particularly with respect to incentives. Three case studies are then be described to illustrate the particular challenges faced by the NPO sector: the Second Start school for students with behavioral problems, La Centrale, an artist-run centre, and Oxfam Quebec, an international aid organization. The chapter concludes with a proposed typology that can be used to characterize organizational memory models and systems that are best suited to different types of NPOs, which will vary with respect to main features such as organizational maturity, size and complexity.

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