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Online Education and Student Satisfaction: Insight From Student Perceptions Towards Online Education Quality
Abstract
The phenomenon of online education cannot be accepted as new, but the immediate change from an in-class environment to an online environment is new because of COVID-19 restrictions. The aim of the study is whether students are satisfied with online education during the COVID-19 period to determine the factors that affect students' satisfaction with online education during the period and to find service quality gaps and students' satisfaction based on the gap model. As higher education institutions try to cope with a competitive advantage and maintain service quality, feedback from students is valuable to increase the effectiveness of educational plans and implement future intentions. Students are aware that unusual circumstances bring both advantages and disadvantages. Not being present in the class environment is counted as both a positive and negative thing by students. Overall, students feel satisfied with online education during the lockdown period.
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