Offense or Defense: Recruiting and Retention Challenges at ZGS

View Sample PDF

Author(s): Tahani Abdallah AbdelJawad (Birzeit University, Palestine)
Copyright: 2021
Pages: 27
Source title: Cases on Critical Practices for Modern and Future Human Resources Management
Source Author(s)/Editor(s): Devi Akella (Albany State University, USA), Niveen Eid (Birzeit University, Palestine)and Anton Sabella (Birzeit University, Palestine)
DOI: 10.4018/978-1-7998-5820-1.ch004

Keywords: Business Science Reference / Human Resource Management / Human Resources Management / Knowledge Management and Library Science

Purchase

View Offense or Defense: Recruiting and Retention Challenges at ZGS on the publisher's website for pricing and purchasing information.

Abstract

Using a niche service provider, Zforce Government Solutions (ZGS), this case provides the reader with a first-hand examination of the organizational issues resulting from ineffective recruiting, retention, and succession planning, allowing for the acknowledgment of the coherent, interdependent, and interrelated relationship between the aforementioned topics. This case study performs a revelatory assessment of ZGS's application of Harvard's Soft HRM model and fundamentals of key issues reflecting organizational mismanagement of human talent, where human talent is vital to organizational continuity. Written from the vantage point of a previous ZGS senior management employee, this case study utilizes a qualitative research approach, with empirical data gathered from four in-depth interviews conducted with previous ZGS leadership employees. Ultimately, the case study is intended to induce reader-reflection on the various components of importance in talent management, which play a significant role in accomplishing employee loyalty and employee retention.

The IRMA Community

Research IRM

Offense or Defense: Recruiting and Retention Challenges at ZGS

Purchase

Abstract

Related Content

IRMA Sponsors