Not Just Videogames: Gamification and its Potential Application to Public Services

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Author(s): Alberto Asquer (University of London, UK)
Copyright: 2013
Pages: 20
Source title: Digital Public Administration and E-Government in Developing Nations: Policy and Practice
Source Author(s)/Editor(s): Edward Francis Halpin (Leeds Metropolitan University, UK), David Griffin (Leeds Metropolitan University, UK), Carolynn Rankin (Leeds Metropolitan University, UK), Lakshman Dissanayake (University of Colombo, Sri Lanka)and Nazmunnessa Mahtab (University of Dhaka, Bangladesh)
DOI: 10.4018/978-1-4666-3691-0.ch008

Keywords: Digital Divide & Developing Countries / Electronic Government / Government & Law / Information Science Reference

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Abstract

The aim of this chapter is to discuss how the emerging process of gamification can impact the production of public services. Gamification is a relatively recent phenomenon that relates, in broad terms, to the introduction to game elements in non-game contexts. After reviewing the concept, design principles and techniques, and effects of gamification, the chapter discusses the extent to which gamification may affect the production and delivery of public services. The conclusions discuss the possible role of gamification in reshaping the identity and role of citizens and their relationship with public authorities.

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Not Just Videogames: Gamification and its Potential Application to Public Services

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