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New Ventures in Medical Tourism: Digital Strategies for Mental Wellness and Patient Trust

New Ventures in Medical Tourism: Digital Strategies for Mental Wellness and Patient Trust
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Author(s): Garav Gandotra (Christ University, India)and Shreya Raut (Christ University, India)
Copyright: 2026
Pages: 44
Source title: Marketing Mental Wellness in Medical Tourism
Source Author(s)/Editor(s): Viana Imad Hassan (European Tourism and Events Training Academy, Malta), Simon Abou Fayad (Lebanese University, Lebanon)and Sharif Mohd (NDIM Delhi, India)
DOI: 10.4018/979-8-3373-6881-8.ch005

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Abstract

Medical tourism is now a global industry which attracts over 14 million patients annually and generating more than 100 billion dollars in revenue. At this stage of development, new startups and digital initiatives are innovative redefining the sector's competitiveness with a focus on mental wellness and trust. While affordability and access were once the major determinants of patients' choices, today's travelers are seeking emotional reassurance and genuine connection. In this chapter, I examine the empathic, transparent, psychologically considerate, and emotionally connected digital marketing strategies of tech-driven startups, wellness platforms, and healthcare innovators. It conceptualizes the integration of digital health with entrepreneurial innovation and patient psychology and offers insights and frameworks that view marketing as a form of engagement with compassion. It advocates that the integration of mental wellness with startup-driven digital innovation will transform global medical tourism into a more humane, sustainable, and trusted industry.

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