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Navigating the Double-Edged Sword: Exploring the Potential and Pitfalls of AI in Records Management in Zimbabwe's Public Sector
Abstract
This chapter explores the dual nature of Artificial Intelligence (AI) in records and archives management, examining both its transformative potential and inherent challenges. The increasing use of AI in records and archives management promises to revolutionize the way we approach data storage, retrieval, and analysis. The study used a qualitative approach and a multiple-case study strategy. Interviews were used to gather data. The findings revealed that the adoption of AI in records and archives management offers considerable benefits, such as increased efficiency, improved accuracy, cost savings, enhanced access to records, and better preservation of records. Identified risks associated with AI adoption, include data security concerns, the digital divide, high initial setup costs, job displacement, algorithmic bias, and system failures. The study recommends the Government of Zimbabwe prioritize investing in cybersecurity, addressing infrastructure disparities, and ensuring that AI adoption is inclusive and sustainable.
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