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Natural Language Processing (NLP) for Sustainable Public Administration
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Author(s): Hilal Saygili Balci (Ankara Yıldırım Beyazıt University, Turkey)and İlyas Balci (Ankara Yıldırım Beyazıt University, Turkey)
Copyright: 2025
Pages: 34
Source title:
AI Driven Tools for Sustainable Public Administration
Source Author(s)/Editor(s): Ulas Akkucuk (Bogazici University, Turkey)and Murat Onder (Boğaziçi University, İstanbul, Turkey)
DOI: 10.4018/979-8-3693-8372-8.ch009
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Abstract
Technology with Artificial intelligence (AI) continues to evolve daily and transform public administrations. This study focuses on natural language processing (NLP), one of the effective AI technologies. Sustainability will be addressed within the context of sustainable public administration which is the long-term impact and sustainability of public services. This study suggests that NLP is a vital tool for reform and enhancement in public administration, proposing assumptions on its potential to improve the efficiency, transparency, and inclusiveness of public administration. It explains the usage areas of NLP in public administration with application examples. Thus, three main sustainability issues are examined: environmental, economic and social. In addition, critical challenges of NLP such as language diversity, data privacy and ethical issues are addressed, and solutions are sought. This study aims to present the significant potential of NLP in promoting sustainability in public administration. It creates an important roadmap for researchers, policy makers and practitioners.
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