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Motives for Feral Systems in Denmark

Motives for Feral Systems in Denmark
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Author(s): Torben Tambo (Aarhus University, Denmark), Martin Olsen (Aarhus University, Denmark)and Lars Bækgaard (Aarhus University, Denmark)
Copyright: 2016
Pages: 30
Source title: Web Design and Development: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-4666-8619-9.ch010

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Abstract

Feral systems have largely been regarded as the users' response to discrepancies between official IT software systems and actual business processes. Inadequacies, discrepancies, and absence of systems support to work processes might lead to users initiating systems development themselves: systems involving any combination of software and manual processes. Feral systems are unofficial and exhibit a conflict between formal and actual operational implementation. In this chapter, the use and implementation of feral systems in Denmark are analysed and discussed. It is found interesting to aim for an understanding of feral systems in a small, relatively agile economy with traditionally positive to rapid adoption of information technology in enterprises. The method being used is qualitative case studies in selected companies representing various complexities of their respective business models and industries. The case studies address both issues of organisational and technological nature of the feral systems typically with an offset in the companies' overall information systems architecture. Among findings are (1) feral systems as a known choice when reflecting business processes with open and non-routinised character, (2) a general acceptance not related to the size or industry, (3) feral systems have received attention as implementations of innovation, (4) feral systems start as opposed to formal and official systems, but during their lifetime they can drift towards a more official status, and (5) feral systems are accepted as low-cost solutions to fill gaps in business process support where ERP systems come short.

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