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Monitoring Strategies for Internet Technologies
Abstract
Most large organizations that provide Internet access to employees also employ some means to monitor and/or control that usage (Reuters, 2002). A 2005 AMA report indicates that 76% of companies monitor worker’s Web surfing, while 26% have fired workers for improper Internet usage (AMA, 2005). This chapter provides a classification and description of various control mechanisms that an organization can use to curb or control personal Internet usage. Some of these solutions are technical, while others rely instead on interpersonal skills to curb cyberslacking. After a review of goals for a monitoring program, a list of different activities to monitor and/or control will also be provided. Then a discussion of different techniques for monitoring and associated products will be explored, followed by a discussion of fit between corporate culture and monitoring.
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