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A Model of Knowledge Management Success

A Model of Knowledge Management Success
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Author(s): Murray E. Jennex (San Diego State University, USA) and Lorne Olfman (Claremont Graduate University, USA)
Copyright: 2009
Pages: 18
Source title: Selected Readings on Information Technology Management: Contemporary Issues
Source Author(s)/Editor(s): George Kelley (University of Massachusetts-Boston, USA)
DOI: 10.4018/978-1-60566-092-9.ch005

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Abstract

This article describes a knowledge management (KM) success model that is derived from observations generated through a longitudinal study of KM in an engineering organization and KM success factors found in the literature, which were modified by the application of these observations and success factors in various projects. The De- Lone and McLean (1992, 2003) IS Success Model was used as a framework for the model, since it was found to fit the observed success criteria and provided an accepted theoretical basis for the proposed model.

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