IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Mirror, Mirror, on the Wall, Who's the Communicationally Competent One of All? and the Other Side of the Mirror: Health Professional Communication Competences and Patient Evaluation

Mirror, Mirror, on the Wall, Who's the Communicationally Competent One of All? and the Other Side of the Mirror: Health Professional Communication Competences and Patient Evaluation
View Sample PDF
Author(s): Célia Belim (ISCSP, University of Lisbon, Portugal)
Copyright: 2022
Pages: 26
Source title: Health Communication Models and Practices in Interpersonal and Media Contexts: Emerging Research and Opportunities
Source Author(s)/Editor(s): Célia Belim (ISCSP, University of Lisbon, Portugal)and Cristina Vaz de Almeida (ISCSP, University of Lisbon, Portugal)
DOI: 10.4018/978-1-7998-4396-2.ch004

Purchase


Abstract

This chapter focuses on health professional competence and consequent evaluation by patients who establish with them a therapeutic relationship. Based on a literature review and proposals of best practices to implement in health encounters, it is concluded that competent communication has to give attention to verbal and non-verbal dimensions and to the patient's expectations. Results reveal that the competences are empathy, respect, inclusion of the patient in choices and decisions, confirmation of understanding, use of plain language, and positivity. On the patients' side, some common expectations are associated with the humanization of relationships, such as the manifestation of patience by professionals to the patients' queries and the adoption of personalized communication. The communication lapses are more related to poor attitudes of health professionals, and the patients' expectations can vary depending on their sociodemographic attributes. Different communication styles of health professionals generate different evaluations and expectations of patients.

Related Content

Sunil Kumar, Nishi Patel, Paturi Jagadeeswar Reddy. © 2024. 18 pages.
Soumya Sankar Ghosh. © 2024. 24 pages.
Hilda Abraham Mwangakala. © 2024. 21 pages.
Alaattin Parlakkılıç. © 2024. 22 pages.
Subir Sinha. © 2024. 22 pages.
Minaxi Parmar. © 2024. 19 pages.
Poonam Arora, Nidhi Arora. © 2024. 17 pages.
Body Bottom