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Methodological Aspects of the Evaluation of Individual E-Banking Services for Selected Banks in Poland

Methodological Aspects of the Evaluation of Individual E-Banking Services for Selected Banks in Poland
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Author(s): Witold Chmielarz (University of Warsaw, Poland)
Copyright: 2010
Pages: 16
Source title: Infonomics for Distributed Business and Decision-Making Environments: Creating Information System Ecology
Source Author(s)/Editor(s): Malgorzata Pankowska (Karol Adamiecki University of Economics in Katowice, Poland)
DOI: 10.4018/978-1-60566-890-1.ch011

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Abstract

The main purpose of this chapter is the comparison of differences between results of three methods used for quality evaluation of individual e-banking services. The comparison has been conducted for selected sixteen banks in Poland. The author uses three types of research: traditional expert scoring method, AHP (Analytic Hierarchy Process) method and conversion method. After a general introduction, a detailed report of the results arising from this research is presented and analyzed. Finally, the author draws general conclusions from the analysis. He also discusses the future research regarding this topic.

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