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Meta's AI Attribution Models Enhancing Customer Experience in Digital Ads

Meta's AI Attribution Models Enhancing Customer Experience in Digital Ads
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Author(s): Mahvish Zahara (University of Bedfordshire, Luton, UK)
Copyright: 2026
Pages: 30
Source title: Customer-Centric AI: Conversational Technologies, Personalization, and Ethical Innovation
Source Author(s)/Editor(s): Mahwish Zahara (University of Bedfordshire, UK)
DOI: 10.4018/979-8-3373-6582-4.ch001

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Abstract

Meta's AI-driven Multi-Touch Attribution system addresses the shortcomings of conventional models like last-click by better representing intricate consumer paths across multiple platforms. Meta evaluates the actual incremental effects of ad interactions using Shapley value analysis and counterfactual modelling combined with federated learning while maintaining user privacy protections. The new methods enable higher return on ad spend (ROAS), allow for dynamic budget adjustments in real time and facilitate customization for different platforms. Even though there have been quantifiable improvements in performance results algorithmic transparency issues along with regulatory compliance and bias mitigation challenges persist. The chapter promotes ethical use of artificial intelligence and highlights the critical role humans and AI must play together when planning media strategies. The conclusion calls for established attribution frameworks that are both standardized and interpretable to maintain responsible and effective marketing within the fast-changing digital environment.

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