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Meeting in the Middle: Envisioning Postpandemic-Responsive Student Support Services
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Author(s): Bettyjo Bouchey (National Louis University, USA), Erin Gratz (Orange Coast College, USA)and Shelley C. Kurland (County College of Morris, USA)
Copyright: 2022
Pages: 19
Source title:
New Models of Higher Education: Unbundled, Rebundled, Customized, and DIY
Source Author(s)/Editor(s): Aaron M. Brower (University of Wisconsin Extended Campus, USA & University of Wisconsin-Madison, USA)and Ryan J. Specht-Boardman (University of Wisconsin Extended Campus, USA)
DOI: 10.4018/978-1-6684-3809-1.ch019
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Abstract
As institutions of higher education began their full returns to campus in Fall 2021, questions arose about continuing the flexible student support services that emerged during the pandemic, the expectations students might have of the post-shutdown world, and whether there would be equity between the support of on-campus students and those who remained at a distance. This chapter details the literature amassed during the height of the pandemic and the findings of a study focused on the online organizational structures that emerged as campuses were shut down when COVID-19 was sweeping the United States in early 2020. Interview participants detailed the rapid rollout of robust student support services that were offered in a virtual mode during the height of the pandemic. Participants hoped for the long-term continuance of services that offered better support to online and remote students, as well as those that could more robustly support on-campus students who choose to consume services in a more multimodal way.
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