Mediation Analysis Results

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Copyright: 2025
Pages: 30
Source title: Digital Government and Public Interaction: Platforms, Chatbots, and Public Satisfaction
Source Author(s)/Editor(s): Yuanyuan Guo (Tsinghua University, China)
DOI: 10.4018/979-8-3693-3665-6.ch009

Keywords: Information Science Reference / Knowledge Management and Library Science / Public and Sector Management / Public Relations

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Abstract

This chapter provides a thorough examination of mediation analysis results within two key contexts: Government Services and Policy Consultation. It begins with an exploration of the complex mediation effects in the delivery and evaluation processes of government services, showing how various intermediary variables affect service effectiveness. The analysis then shifts to mediation within the policy consultation realm, highlighting how stakeholder engagement and feedback mechanisms act as critical mediators in policy formulation and implementation. Subsequent sections of this chapter explore the theoretical implications of the findings, offering new perspectives on mediation in public administration. The discussion highlights how these perspectives can transform understanding of policy development and public service delivery.

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