The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
Measuring Return on Investment from Implementing ITIL: A Review of the Literature
Abstract
This study reviews literature related to financial metrics that organizations could use in measuring the return on investment from their adoption of the IT Infrastructure Library (ITIL) framework. ITIL outlines an extensive set of best practices for IT service management in organizations but as yet there is limited academic research on measuring the return on investment from ITIL adoption. This review considers appropriate metrics which service managers could use to build a business case for ITIL adoption, or ongoing ITIL projects.
Related Content
|
Robert Casal, Raghvendra Singh, Daniel Della Posta, James Quinn.
© 2023.
24 pages.
|
|
Nikitha Agnew, Manish Gupta, Raj Sharman.
© 2023.
43 pages.
|
|
Ajeethra Balamurugan, Harshitha Anand Shetty, Karthikeyan Muthumani Sengunthar, Manish Gupta.
© 2023.
27 pages.
|
|
Harshada Dayasagar Samant, Raghvendra Singh.
© 2023.
31 pages.
|
|
Raghvendra Singh.
© 2023.
21 pages.
|
|
Prabhat Kumar, Othniel Lambert, Sivajit Sreekumar, Mukesh Ravi Bhatia, Akash Garg.
© 2023.
34 pages.
|
|
Sushmita Podugu, Vamsi Krishna Rayapureddi, Manish Gupta.
© 2023.
30 pages.
|
|
|