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Mastering Electronic Government in the Digital Age
Abstract
This chapter reveals the overview of electronic government (e-government), the adoption of e-government, the digital era governance (DEG) and new public management (NPM), and the significance of e-government in the digital age. E-government is the use of information and communications technology (ICT) to improve the activities of public sector organizations. E-government can open new opportunities for city and local governments to engage in governance by requiring the reforms of underlying working processes. E-government can advance the local democracy by improving the access to information and deepening the citizens' participation in the policy-making process. E-government offers a path to sustain with the civil society and the private sector to design effective services and tools to execute policies. The chapter argues that mastering e-government has the potential to enhance organizational performance and achieve strategic goals in the digital age.
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