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Managing Tacit Knowledge to Improve Software Processes
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Author(s): Alberto Heredia (Carlos III University of Madrid, Spain), Javier García-Guzmán (Carlos III University of Madrid, Spain), Fuensanta Medina-Domínguez (Carlos III University of Madrid, Spain)and Arturo Mora-Soto (Carlos III University of Madrid, Spain)
Copyright: 2014
Pages: 18
Source title:
Agile Estimation Techniques and Innovative Approaches to Software Process Improvement
Source Author(s)/Editor(s): Ricardo Colomo-Palacios (Østfold University College, Norway), Jose Antonio Calvo-Manzano Villalón (Universidad Politécnica De Madrid, Spain), Antonio de Amescua Seco (Universidad Carlos III de Madrid, Spain)and Tomás San Feliu Gilabert (Universidad Politécnica De Madrid, Spain)
DOI: 10.4018/978-1-4666-5182-1.ch009
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Abstract
In general, software process improvement entails significant benefits such as increased software product quality, decreased time and development cost, and decreased risks. To obtain these, organizations must apply knowledge management because the identification of new knowledge is considered key to success when improving software processes. Existing knowledge is, however, difficult to find, and when found, it is often difficult to reuse in practice. This is due to the fact that a considerable part of the knowledge that is useful for executing software processes is tacit and not all of it can be captured and made explicit. The purpose of this chapter is to present a framework for software process improvement based on the enrichment of organizational knowledge by means of the acquisition of tacit knowledge from individuals working in different teams and environments. The framework includes the specification of roles, processes, and tools, and is based on a process asset library and the introduction of configuration and change management mechanisms.
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