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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Managing Quality in Online Education

Managing Quality in Online Education
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Author(s): Teresa L. Coffman (University of Mary Washington, USA) and Mary Beth Klinger (College of Southern Maryland, USA)
Copyright: 2013
Pages: 14
Source title: Project Management Approaches for Online Learning Design
Source Author(s)/Editor(s): Gulsun Kurubacak (Anadolu University, Turkey) and T. Volkan Yuzer (Anadolu University, Turkey)
DOI: 10.4018/978-1-4666-2830-4.ch011


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Online education is advancing the world over and recent emphasis has focused on the quality of online learning and student outcomes. This chapter focuses on managing quality in online learning design through two different project management approaches at two different institutions of higher education. University X instituted a pilot program of faculty and instructional designers to initiate online course development at this University and to identify and define quality in the online course design process. College Y has had a successful online cadre of courses and programs and recently adopted a for-purchase quality initiative through Quality Matters. Courses are put through the Quality Matters evaluation process to determine strengths and weaknesses. Both institutions will continue to offer online education as an alternative to traditional, classroom courses and both will continue to monitor quality as a key indicator of student learning and online course success.

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