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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Management, Monitoring, and Mining of Service Knowledge

Management, Monitoring, and Mining of Service Knowledge
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Author(s): Jay Ramanathan (Ohio State University, USA) and Rajiv Ramnath (Ohio State University, USA)
Copyright: 2009
Pages: 34
Source title: Co-Engineering Applications and Adaptive Business Technologies in Practice: Enterprise Service Ontologies, Models, and Frameworks
Source Author(s)/Editor(s): Jay Ramanathan (Ohio State University, USA) and Rajiv Ramnath (Ohio State University, USA)
DOI: 10.4018/978-1-60566-276-3.ch008

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Abstract

There is consensus that explicit knowledge is information. In addition there is tacit knowledge that exists in the human minds. Tacit knowledge is applied unconsciously. It is a result of people \ Agents Interactions with each other and the environment. While explicit knowledge in the form of skills and competencies is normally acquired through training and Interaction, tacit knowledge is difficult to articulate. It is something that often cannot be expressed (Polyani 1966, Polyani 1996). Here we present various ways in which the creation and use of tacit knowledge can be assisted to become part of the Enterprise Knowledge Infrastructure to enable the BioS goals of the complex system.

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