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Leveraging Human Capital Assets with Cognitive Computing
Abstract
Computer science, data proliferation and cognitive studies are interwoven as complementary (even while potentially disruptive) concerns affecting virtually every other domain and discipline. As these concerns cut across fields, their impact takes multi-disciplinary approaches to new levels. This chapter introduces Watson, the cognitive science cloud-based computing service offered by IBM, as it relates to several areas of high abstraction, high information processing activities – the work of experts. Watson's capabilities are shown to be far more complex than keyword search engines, demonstrating that through the use of supervised machine learning, additional value to the organization in the form of a learning cognitive system is created. The quantification of the value of the investment an organization makes in leveraging the expertise of their employees through cognitive systems, software and processes is considered from a financial accounting perspective. A new role in the organization to oversee adoption and ensure delivery of the value promised by the technologies is described – the metacognition analyst.
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