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Knowledge Requirements for Information Systems Outsourcing
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Author(s): Hanlie Smuts (University of South Africa, South Africa), Alta van der Merwe (University of Pretoria, South Africa), Marianne Loock (University of South Africa, South Africa)and Paula Kotzé (CSIR Meraka Institute and Nelson Mandela Metropolitan University, South Africa)
Copyright: 2015
Pages: 27
Source title:
Strategic Information Technology Governance and Organizational Politics in Modern Business
Source Author(s)/Editor(s): Tiko Iyamu (Cape Peninsula University of Technology, South Africa)
DOI: 10.4018/978-1-4666-8524-6.ch004
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Abstract
Information systems (IS) outsourcing is a complex, multi-layered and a multifaceted concept. An organisation may gain access to knowledge it does not own in-house or be able to obtain it at a lower price by entering into an outsourcing relationship. At the same time, the organisation may risk losing key skills and capabilities unless the outsourcing arrangement is managed strategically and knowledge transferred properly. Knowledge management is valuable in preventing a loss of knowledge when an organisation outsources its information system activities. This chapter analyses and describes the knowledge requirements relevant in an IS outsourcing arrangement.
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