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Knowledge for Communicating Knowledge
Abstract
All organizations depend on communication, namely the exchange of information with the sender’s intent that the message be understood and considered by the receivers. And as organizations are designed for action, most organizational communication is intended for driving action and for promoting working relationships between actors. Indeed, communication plays a pivotal role in organizations and may be seen as the foundation of organizational action (Galbraith, 1977; Weick, 1979). Effective communication, particularly the communication of knowledge rather than the communication of facts, requires knowledge of how the message may be understood and considered by the receiver. Conversely, communication is required for knowledge communication and transfer but this issue is beyond our scope. Furthermore, our discussion is restricted to computer-based knowledge management, as well as computer mediated communication. Therefore, the terms knowledge management (KM) and communication, whenever used here, imply that these functions involve computer support.
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