Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Knowledge-Based Support Environment

Knowledge-Based Support Environment
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Author(s): Karen Neville (National University of Ireland, Cork, Ireland) and Philip Powell (University of Bath, UK)
Copyright: 2005
Pages: 5
Source title: Encyclopedia of Information Science and Technology, First Edition
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-553-5.ch314


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No company has ever existed or will ever exist without knowledge. Still, it was only recently that knowledge started being heralded as the way forward (Drucker, 1993; Itami, 1987; Toffler, 1990). This may explain why in the business world, knowledge management (KM) is still perceived in two substantially different senses: (a) as synonymous to information management (e.g., Dempsey, 1999; Vernon, 1999) and (b) as a distinct area of study and practice dealing with the management of knowledge (e.g., Newing, 1999; Zack, 2003). In contrast, the academic world sees knowledge and information as related but fundamentally distinct. Furthermore, the vast majority of both of these communities has focused on the managerial or social aspect of KM (see, for example, Birkinshaw & Sheehan, 2002; Davenport & Glaser, 2002; Davenport, Thomas, & Cantrell, 2002; Gupta & Govindarjan, 2000). The nature of knowledge and its implications for management have been largely ignored.

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