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Knowledge-Based Decision Making: A Multi-Case Analysis
Abstract
In the context of sustainability and long term survival, knowledge based decision making has been recognized as a significant factor. Its application in organizational settings specifically through knowledge management, process management, and decision making presents one of the core organizational capabilities. This chapter explores more deeply the synergy that occurs between the knowledge based decision making and its contribution to sustainability. The extent of knowledge based decision making application is evaluated, and its relation to the economic, social and environmental sustainability, in the multi case analysis of four Croatian firms from two service industries: telecommunications and insurance.
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