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Key Factors for Measuring Value Co-Creation in the Industrial Service Ecosystem
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Author(s): Andrei Bonamigo (Fluminense Federal University, Brazil), Marcela Cohen Martelotte (Fluminense Federal University, Brazil) and Julia Fonseca Mourão (Fluminense Federal University, Brazil)
Copyright: 2022
Pages: 21
Source title:
Emerging Ecosystem-Centric Business Models for Sustainable Value Creation
Source Author(s)/Editor(s): Xenia Ziouvelou (National Centre for Scientific Research “Demokritos”, Greece & University of Southampton, UK) and Frank McGroarty (University of Southampton, UK)
DOI: 10.4018/978-1-7998-4843-1.ch001
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Abstract
Managing and measuring value co-creation in industrial services are emerging themes from the perspective of industry and scientific research. Thus, this chapter aims to review the literature in order to identify the criteria for value co-creation management and measuring used to measure value co-creation in the industrial service ecosystem. To achieve this goal, the authors conducted a systematic literature review and a content analysis of the portfolio resulting from the review. Based on the findings, eight criteria were listed for managing value co-creation in the B2B (business-to-business) services sector. In addition, they identified a lack of limited integration and interdependence between the criteria shown in the literature for cooperative service management among companies.
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