Joint Service Development with the Local Authorities

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Author(s): Arla Juntunen (University of Helsinki, Finland)
Copyright: 2009
Pages: 19
Source title: Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies
Source Author(s)/Editor(s): Christopher G. Reddick (University of Texas at San Antonio, USA )
DOI: 10.4018/978-1-60566-282-4.ch047

Keywords: Electronic Government / Government & Law / Information Science Reference

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Abstract

There are still only few studies of the cooperation and collaboration of the governmental agencies and local authorities. This chapter presents a study of a joint e-service development from the viewpoint of a single actor, the Finnish Police. It also describes the challenges and benefits of the joint service point - “a one stop service” - development, and how the joint service development can change the customer contacts. It is argued in this chapter that the value creation potential depends on the effective management of the different actors and the definition of the roles of each party taking part in the joint service development.

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