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Internet Wizard for Enhancing Open Domain Question Answering Chatbot Knowledge-Base in Information Seeking
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Author(s): Kovan Mzwri (Doctoral School of Informatics, Eötvös Loránd University, Budapest, Hungary)and Márta Turcsányi-Szabo (Department of Media and Educational Technology, Faculty of Informatics, Eötvös Loránd University, Hungary)
Copyright: 2025
Pages: 34
Source title:
Chatbots and Mental Healthcare in Psychology and Psychiatry
Source Author(s)/Editor(s): Kadir Uludag (Shanghai Jiao Tong University, China)and Nafees Ahmad (Central South University, China)
DOI: 10.4018/979-8-3693-3112-5.ch007
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Abstract
As chatbots gain prominence across diverse fields, including education, their static knowledge base poses limitations. This study investigates the utilization of an internet wizard to enhance the knowledge base of an open-domain question-answering chatbot. The proposed approach leverages search engines, particularly Google, and their features, such as feature snippets, knowledge graph, and organic search, by integrating data science and natural language models. This enables the chatbot to access real-time and up-to-date answers from web documents, providing dynamic responses to user queries. A pilot study in higher education assessed the chatbot's mechanism and features, demonstrating its ability to generate responses across a wide range of educational and non-educational topics, supported by positive feedback and user satisfaction. The chatbot's dynamic feature of retrieving related or follow-up questions from search engines significantly enhances student engagement and facilitates exploration of additional information beyond the curriculum.
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