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International Quality Standards Application to Administrative Processes of Higher Education
Abstract
Beyond accreditation of academic programs, higher education institutions (HEIs) around the world are interested in applying international quality-management standards to improve student satisfaction, increase effectiveness and efficiency, and gain competitive advantage. Many universities have benefited from the application of international quality-management standards, particularly ISO 9001, in their processes. Since ISO offers generic standards for organization of any size, this chapter explains how these standards can be applied to administrative processes of HEIs. The definition and indicators of quality in higher education is examined from a global perspective, and a detailed analysis of ISO 9001-2015 standard is provided with examples and explanations for each clause of the standard. The chapter includes evidence for the benefits of adopting ISO standards, comparison with other international standards, and a list of additional readings to provide an evidence-based, up-to-date handbook of quality management for administrative units of HEIs.
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