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Intermedia and Transmedia User Experience with Multi-Touch Apps
Abstract
In the Web of devices, information and services are designed for multi-device use. As each device has its specific characteristics, inter-device adjustments and adaptations result in inconsistent inter-device (system) models. They are perceived by users on visual and functional experience layers as well as on information architecture and prevent users from building transparent mental models. Evidence from case studies reveals the nature of cognitive information processing in this situation of rich user experience. Consistency design rules seem to be insufficient to overcome the rich user experience problems, as users' exploration of inconsistencies lead to interaction problems. In consequence, a systemic intermedia perspective is needed. This is explored in this chapter.
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