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Intention to Use E-Government Websites among Universiti Sains Malaysia (USM) Students
Abstract
In almost every country, government agencies are making their services available online. The success of e-Government initiatives is contingent upon citizen's willingness to use these Web-enabled services. This study investigates and examines the intention to use e-Government services among students in Universiti Sains Malaysia (USM), Penang. A research framework based on the PCI (Perceived Characteristics of Innovating) by Moore and Benbasat (1991) to identify factors that would determine and influence the intention to use e-Government websites and services. A survey involving a total of 145 university students was conducted. The results reveal that relative advantage and ease of use are the significant drivers of intention to use e-Government whereas image and compatibility were not important. The implications for research and practice are also explored.
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