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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Intelligent Software Agents in E-Commerce

Intelligent Software Agents in E-Commerce
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Author(s): Mahesh S. Raisinghani (TWU School of Management, USA), Christopher Klassen (University of Dallas, USA) and Lawrence L. Schkade (University of Texas at Arlington, USA)
Copyright: 2009
Pages: 4
Source title: Encyclopedia of Information Science and Technology, Second Edition
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-60566-026-4.ch336


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Agent technology is one of the most widely discussed topics in information systems and computer science literature. New software products are being introduced each day. A growing number of computer information professionals recognize that there are definite issues surrounding intelligent agent terminology. These must be resolved if agent technology is to continue to develop and establish. Current research on intelligent agent software technology can be categorized as two main areas: technological and social. In the excitement of emergent technology, people often forget to scrutinize how new technology may impact their lives. The social dimension of technological progress is the driving force and most central concern of technology. Technology is not created for its own sake as a technological imperative. This article critiques the current state of software intelligent agents by examining technological issues and the social implications of intelligent agent software technology.

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