Intelligent Agents in Decision Support Systems

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Author(s): Gloria E. Phillips-Wren (Loyola College in Maryland, USA)
Copyright: 2008
Pages: 9
Source title: Encyclopedia of Decision Making and Decision Support Technologies
Source Author(s)/Editor(s): Frederic Adam (University College Cork, Ireland)and Patrick Humphreys (London School of Economics, UK)
DOI: 10.4018/978-1-59904-843-7.ch058

Keywords: Accounting and Finance / Business & Management / Business Science Reference / Decision Support Systems

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Abstract

Internet-based, distributed systems have become essential in modern organizations. When combined with artificial intelligence (AI) techniques such as intelligent agents, such systems can become powerful aids to decision makers. These newer intelligent systems have extended the scope of traditional decision support systems (DSSs) to assist users with real-time decision making, multiple information flows, dynamic data, information overload, time-pressured decisions, inaccurate data, difficult-to-access data, distributed decision making, and highly uncertain decision environments. As a class, they are called intelligent decision support systems (IDSSs).

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