The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
Information Technology Needs for Public Service Delivery in the Digital Era
Abstract
This chapter continues the path through the ISSP framework by considering the IT needs of government entities. The chapter discusses the evolution of eGovernment and mGovernment and presents research findings regarding the website evaluation of 40 countries using the Inland Revenue and Social Security governmental websites as the research basis. The website evaluation utilized an instrument developed by Cumbrowski that consists of eight dimensions. The research also examined the relationship between these website ratings and other variables extracted from reports provided by the International Telecommunication Union, World Economic Forum, and United Nations Development Programme. The chapter also examines the trends that are at the forefront of IT developments. The chapter concludes by applying various models to show how a government entity may determine its IT needs. The above are discussed in the context of how to improve public service delivery in the digital era, with numerous examples to support this discussion.
Related Content
|
Renjith V. Ravi, Mangesh M. Ghonge, P. Febina Beevi, Rafael Kunst.
© 2022.
24 pages.
|
|
Manimaran A., Chandramohan Dhasarathan, Arulkumar N., Naveen Kumar N..
© 2022.
20 pages.
|
|
Ram Singh, Rohit Bansal, Sachin Chauhan.
© 2022.
19 pages.
|
|
Subhodeep Mukherjee, Manish Mohan Baral, Venkataiah Chittipaka.
© 2022.
17 pages.
|
|
Vladimir Nikolaevich Kustov, Ekaterina Sergeevna Selanteva.
© 2022.
23 pages.
|
|
Krati Reja, Gaurav Choudhary, Shishir Kumar Shandilya, Durgesh M. Sharma, Ashish K. Sharma.
© 2022.
18 pages.
|
|
Nwosu Anthony Ugochukwu, S. B. Goyal.
© 2022.
23 pages.
|
|
|