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Influence Factors of Online Shopping Food Quality Performance Considering the Relationship Quality

Influence Factors of Online Shopping Food Quality Performance Considering the Relationship Quality
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Author(s): Xiaoping Li (Jiangsu University of Science and Technology, Zhen Jiang, China), Lijuan Xie (Jiangsu University of Science and Technology, Zhen Jiang, China) and Lan Xu (Jiangsu University of Science and Technology, Zhen Jiang, China)
Copyright: 2021
Pages: 12
Source title: Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-7998-8957-1.ch059

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Abstract

Most of the existing research relating to online shopping are focused on the analysis of customers' purchase intention and loyalty, but lack influencing factors on the quality performance of online shopping food. This article introduces the relationship quality, and constructs a model of relationship quality, logistics service quality, information sharing, supplier quality management and quality performance. This is done through an empirical study, taking 145 online food businesses as an example. At the same time, the relationship quality not only has an effect on the quality performance through information sharing, logistics service quality and supplier quality management, but also has an indirect effect on quality performance through information sharing and logistics service quality or information sharing and supplier quality management.

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