IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Improving Performance and Customer Satisfaction via the Use of Information Technologies in Public Transportation and Logistics Systems

Improving Performance and Customer Satisfaction via the Use of Information Technologies in Public Transportation and Logistics Systems
View Sample PDF
Author(s): Dicle Yurdakul Sahin (Dicle Yurdakul SahinIzmir University of Economics, Turkey) and Deniz Tursel Eliiyi (Deniz Türsel EliiyiIzmir University of Economics, Turkey)
Copyright: 2013
Pages: 11
Source title: Supply Chain Management: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-4666-2625-6.ch059

Purchase


Abstract

During the last two decades, the enhancements in Information Technologies (IT) and the extension of their usage have transformed completely the ways of doing business. In addition to providing a competitive advantage, the utilization of information technologies help businesses to organize all information related with their customers, increasing their level of satisfaction from the good or service provided, support decision making processes and increase the collaboration between supply chain members. Due to the increase in overseas trade and the globalization trends, the usage and importance of Information Technologies in transportation have risen up extremely. This chapter aims to emphasize the growing need for and role of IT in Turkish public logistics systems, present examples of these systems’ implementation around the world, and specific benefits to be gained in terms of efficient operations and improved performance, profitability, customer satisfaction, and social welfare. In this respect, the authors aim to draw attention to the significance of the management Information Systems in different areas of public service.

Related Content

Pedro B. Agua, Anacleto Correia, Armindo S. Frias. © 2022. 23 pages.
Kripanshu Vora. © 2022. 27 pages.
Simona Šinko, Bojan Rupnik, Roman Gumzej. © 2022. 16 pages.
Daniel Londono-Bernal, Adil Hammadi, Torsten Reiners. © 2022. 33 pages.
Panagiotis Kotsios, Dimitrios Folinas. © 2022. 15 pages.
Olcay Polat. © 2022. 22 pages.
Saibal Kumar Saha, Sangita Saha, Ajeya Jha. © 2022. 32 pages.
Body Bottom