The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
Improving ICT Governance: A Radical Restructure Using CobiT and ITIL
|
|
Author(s): Mark Toleman (University of Southern Queensland, Australia), Aileen Cater-Steel (University of Southern Queensland, Australia), Brian Kissell (University of Southern Queensland, Australia), Rob Chown (University of Southern Queensland, Australia)and Michael Thompson (University of Southern Queensland, Australia)
Copyright: 2009
Pages: 13
Source title:
Information Technology Governance and Service Management: Frameworks and Adaptations
Source Author(s)/Editor(s): Aileen Cater-Steel (University of Southern Queensland, Australia)
DOI: 10.4018/978-1-60566-008-0.ch009
Purchase
|
Abstract
Acting upon the recommendations of a review of information and communications technology (ICT) governance and services at USQ, a major restructure was effected merging ICT units previously scattered across the university. The new Division of ICT Services embodies both CobiT and ITIL principles. To ensure the radical change was managed professionally, a change manager was seconded to the project. The value and importance of this role was underestimated and in retrospect it was removed too early. With the new structure now in place, a single service desk has been implemented and service level agreements have been formulated. This chapter describes the new reporting structure of the Division of ICT Services, the internal structure, the goals of the Division and how they align with the USQ corporate goals. Care was taken to ensure that the new ICT structure was logical and conducive to operational effectiveness, efficiency and sound ICT governance. The new structure provides pathways and opportunities for career progression, reflects a client focus and provides role delineation and functional accountability.
Related Content
|
Robert Casal, Raghvendra Singh, Daniel Della Posta, James Quinn.
© 2023.
24 pages.
|
|
Nikitha Agnew, Manish Gupta, Raj Sharman.
© 2023.
43 pages.
|
|
Ajeethra Balamurugan, Harshitha Anand Shetty, Karthikeyan Muthumani Sengunthar, Manish Gupta.
© 2023.
27 pages.
|
|
Harshada Dayasagar Samant, Raghvendra Singh.
© 2023.
31 pages.
|
|
Raghvendra Singh.
© 2023.
21 pages.
|
|
Prabhat Kumar, Othniel Lambert, Sivajit Sreekumar, Mukesh Ravi Bhatia, Akash Garg.
© 2023.
34 pages.
|
|
Sushmita Podugu, Vamsi Krishna Rayapureddi, Manish Gupta.
© 2023.
30 pages.
|
|
|