Improving Dynamic Decision Making through HCI Principles

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Author(s): Hassan Qudrat-Ullah (York University, Canada)
Copyright: 2006
Pages: 6
Source title: Encyclopedia of Human Computer Interaction
Source Author(s)/Editor(s): Claude Ghaoui (Liverpool John Moores University, UK )
DOI: 10.4018/978-1-59140-562-7.ch048

Keywords: Human Aspects of Technology / Information Science Reference / Social Sciences & Humanities

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Abstract

CSBILEs allow the compression of time and space and provide an opportunity for practicing managerial decision making in a non-threatening way (Issacs & Senge, 1994). In a computer simulation-based interactive learning environments (CSBILEs), decision makers can test their assumptions, practice exerting control over a business situation, and learn from the immediate feedback of their decisions. CSBILE’s effectiveness is associated directly with decision-making effectiveness; that is, if one CSBILE improves decision-making effectiveness more than other CSBILEs, it is more effective than others. Despite an increasing interest in CSBILEs, empirical evidence to their effectiveness is inconclusive (Bakken, 1993; Diehl & Sterman, 1995; Moxnes, 1998). The aim of this article is to present a case for HCI design principles as a viable potential way to improve the design of CSBILEs and, hence, their effectiveness in improving decision makers’ performance in dynamic tasks. This article is organized as follows: some background concepts are presented first; next, we present an assessment of the prior research on (i) DDM and CSBILE and (ii) HCI and dynamic decision making (DDM); the section on future trends presents some suggestion for future research. This article concludes with some conclusions.

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Improving Dynamic Decision Making through HCI Principles

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