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Impact of Design Thinking on Human Resources
Abstract
Design thinking in the human resources area is still a recent issue little known and exploited even at an international level. It has only recently begun to be worked on and shared by organizations, and it is pointed out as being one of the most important competences of the 21st century. It refers to a style of thinking that combines the senses with the context of a problem, creativity in the creation of new points of view, and solutions and rationality in the analysis and search for solutions to the context. The present research used the Employee Experience DT Model, applied on a multinational company and developed within three long sessions of brainstorming and brainwriting. The main conclusions outlined that DT stimulates the process of continuous improvement, reinforces teamwork, as well as creativity and effort in solving problems. Furthermore, it sensitizes the administration for the current existing problems, compromising it in their resolution, and working in partnership with its stakeholders.
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