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ICT to Facilitate Emergency Response in The Netherlands
Abstract
The implementation of GMS (Integrated Emergency room System) in the Netherlands has had a tumultuous record. A direct consequence of the governmental decision to hand over the empty basic system to the emergency rooms is that a large deviation in local systems emerged. A case study in one of these emergency rooms explains the consequences of this action and theorises the local construction of these ICT environments. The theoretical perspective that is found most relevant is the emergent perspective. Next to information system development the process of interdisciplinary collaboration started in the emergency room. For the first time all three emergency services (the police, medical services, and the fire department) took place together in de emergency room. In this article the influence of the ICT system on the interdisciplinary collaboration is explicated.
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