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ICT and eGovernance: The Citizen’s Trust Facet
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Author(s): Christos Manolopoulos (Research Academic Computer Technology Institute, Greece), Dimitris Sofotassios (Research Academic Computer Technology Institute, Greece), Paul Spirakis (Research Academic Computer Technology Institute, Greece)and Yiannis C. Stamatiou (Research Academic Computer Technology Institute, Greece)
Copyright: 2012
Pages: 22
Source title:
Public Sector Reform Using Information Technologies: Transforming Policy into Practice
Source Author(s)/Editor(s): Thanos Papadopoulos (University of Southampton, UK)and Panagiotis Kanellis (Ernst & Young and University of Athens, Greece)
DOI: 10.4018/978-1-60960-839-2.ch007
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Abstract
One of the cornerstones of Democracy is the participation of citizens in decisions that affect their lives. This participation, traditionally, is exercised: a) through national elections and the body of representatives, and b) through binding procedures such as referendums. However, there are decisions that affect citizens’ everyday lives that require more frequent, day to day participation. Information and Communications Technologies (ICT) can create fast and secure communication channels, enabling politicians and citizens to engage in a mutually rewarding interaction leading to the development eDemocracy. However, lack of trust either between politicians and citizens or lack of trust of citizens towards ICT can raise barriers to this opportunity. In this chapter we discuss the issue of trust among government, citizens, and ICT. Our view is that it is nowadays possible to, at least, handle effectively the citizen-ICT facet of trust and provide the drivers for the convergence of eGoverment and eDemocracy realizing the concept of eGovernance. As a case study we present our experiences from the design and implementation of an eVoting system, which has the same strong relationship with eGovernance as traditional elections have with Governance.
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